Shipping Policy

Shipping Providers

The Solstice Lane may work with established postal and parcel delivery providers to fulfill customer orders. Depending on the destination, service selected, and logistics availability, carriers may include USPS, DHL, EMS, or other regional delivery partners.

The carrier used for a specific order may vary based on package destination, shipping service, fulfillment requirements, and operational availability.

Order Processing Time

Orders are prepared for shipment after payment has been successfully authorized or verified. Our standard order processing schedule operates on regular business days, Monday through Friday, excluding applicable holidays.

Orders submitted before 2:00 PM EST (GMT-05:00) are generally processed on the same business day. Orders submitted after the daily cut-off time are typically handled beginning on the next business day.

Standard processing time is generally 1–3 business days. Processing time refers to the period required to verify, prepare, and release an order for shipment and is separate from the carrier's estimated transit time.

Observed Holidays

Processing and fulfillment operations may be closed or limited on major U.S. holidays. These may include:

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed during or immediately before a holiday may begin processing on the next available business day. Carrier operations may also be reduced during holiday periods.

Shipping Methods & Delivery Estimates

The delivery options below represent our standard shipping estimates. Actual delivery timing may vary based on carrier operations, destination, package volume, weather conditions, and other factors outside our direct control.

Delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier. Weekends, holidays, and carrier delays are not always included in estimated business-day calculations.

Shipping Limitations

At this time, our standard shipping services are intended primarily for eligible addresses within the continental United States.

We are currently unable to ship orders to the following destinations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• International destinations outside our supported delivery area

If an address cannot be serviced by the available shipping carrier, we may contact the customer or cancel the affected order and process any applicable refund.

Order Confirmation & Tracking Information

After an order is successfully submitted, an order confirmation may be sent to the email address entered during checkout.

Once the package has been prepared and shipment information becomes available, customers will typically receive a shipping confirmation containing a tracking number or tracking link.

Tracking information is generally issued within 1–3 business days as the order moves through the fulfillment process.

Please note that a tracking number may be created before the carrier performs its first physical scan. As a result, tracking activity may not appear immediately. It can take additional time for the carrier's system to display the first update.

Delayed or Missing Delivery

If your order has not arrived within the estimated delivery period, first review the tracking information provided by the shipping carrier. Carrier scans may occasionally be delayed or updated after the package has moved between facilities.

If there has been no meaningful tracking update or your package appears to be significantly delayed beyond the estimated delivery timeframe, please contact our customer support team so we can review the available shipment information with you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Before submitting your order, please carefully review the recipient name, street address, apartment or unit number, city, state, and ZIP code.

Address errors can result in delays, failed delivery attempts, or packages being returned by the carrier.

• Incorrect or incomplete shipping details may delay fulfillment or delivery.
• Orders returned because of an address error may require an additional shipping charge before being sent again.
• We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.
• Carrier redirection or delivery modification requests made after shipment may be subject to the carrier's own policies and fees.

If you notice an address error shortly after placing your order, contact us as soon as possible. We will make a reasonable effort to assist, but changes cannot be guaranteed once fulfillment has begun.

Returned or Undeliverable Packages

Packages may be returned to the sender when the carrier determines that an address is incomplete, invalid, inaccessible, refused, or otherwise undeliverable.

If a package is returned, please contact our support team. Available options may depend on the circumstances of the return, the condition and location of the package, and the applicable shipping costs.

Shipping Delays Outside Our Control

Delivery estimates may be affected by circumstances beyond the reasonable control of The Solstice Lane. These may include severe weather, transportation interruptions, carrier capacity limitations, public emergencies, seasonal shipping volume, or other logistics disruptions.

While we cannot guarantee carrier delivery schedules, we will make reasonable efforts to provide available tracking information and assist customers with shipment-related questions.

Our Commitment

The Solstice Lane is committed to providing customers with clear shipping expectations and useful order information. Our goal is to make it easy to understand when an order is being processed, when it has shipped, and how to follow its progress.

If you have questions about an order, tracking information, delivery status, or an address concern, our customer support team is available during regular business hours.