Return & Refund Policy

Return Eligibility

The Solstice Lane accepts eligible return requests within 30 days of the date your order is delivered.

Because our store focuses on footwear, returned boots should be tried on carefully and kept in returnable condition. We recommend trying footwear on a clean indoor surface before deciding whether to keep it.

To qualify for a return, merchandise must meet the following conditions:

For footwear returns, visible wear on the outsole, scratches caused by outdoor use, or other signs that the boots have been worn beyond a reasonable fitting may affect return eligibility.

Items Not Eligible for Return

Certain products may not qualify for return because of their condition, sale status, customization, or other restrictions.

Non-returnable items may include:

• Products showing visible signs of wear or outdoor use
• Items that have been altered, damaged, or misused after delivery
• Products returned without required original packaging or tags
• Final sale or clearance merchandise when identified as non-returnable
• Gift cards
• Customized or personalized merchandise

If you are unsure whether an item is eligible for return, please contact customer support before shipping the product back.

Refund Timeline

Once your return is delivered to the designated return location, the merchandise will be reviewed to determine whether it meets the return requirements described in this policy.

We may notify you by email regarding the approval or status of your return.

If approved, the applicable refund is generally issued to the original payment method within 5–10 business days after the returned merchandise has been received and inspected.

Please note that your bank, card issuer, payment provider, or other financial institution may require additional time to post the refund after it has been submitted.

Refund timing therefore consists of both our processing period and any additional processing time required by your payment provider.

Missing or Delayed Refunds

If you have received confirmation that a refund was processed but it has not yet appeared in your account, please allow the applicable financial institution time to complete the transaction.

If the expected timeframe has passed, we recommend that you:

1. Check the original payment account again.
2. Review any pending or processing transactions.
3. Contact your credit or debit card provider, if applicable.
4. Contact your bank or payment provider for additional information.

If you have completed these steps and still need assistance, contact us at support@thesolsticelane.com .

Exchange Policy

Direct exchanges may be available when an item arrives defective, damaged, or different from what was ordered, subject to product availability and verification.

If you would like to change to a different size, color, or style, we generally recommend returning the original item according to this policy and placing a separate new order for the preferred product.

This approach helps avoid delays caused by changing inventory and allows the replacement size or style to be ordered while it is still available.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that appears damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your order number
• A brief explanation of the issue
• Clear photographs of the product
• Photographs of the package when shipping damage is involved
• Any other relevant information requested by customer support

Once the issue has been reviewed, available resolutions may include a replacement, refund, or other appropriate solution depending on the circumstances and product availability.

Return Shipping Information

Unless the merchandise was delivered defective, damaged, or incorrectly, customers are responsible for the cost of shipping eligible merchandise back for return.

We strongly recommend using a shipping service that provides tracking information and retaining your return shipping receipt until the return has been completed.

The Solstice Lane cannot guarantee receipt of a returned package when no tracking or delivery confirmation is available.

Original outbound shipping charges are generally non-refundable, except when required by applicable law or when the return results from an error attributable to the order we sent.

Please do not send merchandise to our business contact address unless customer support has specifically instructed you to do so. Return instructions and the appropriate return destination should be confirmed before mailing a product.

How to Request a Return

Please contact customer support before sending merchandise back. This allows us to verify return eligibility and provide the appropriate return instructions.

Merchandise sent without prior return authorization or without following the provided instructions may experience processing delays or may not qualify for acceptance.

Order Cancellation & Modification Policy

Orders may enter processing shortly after they are submitted so we can maintain efficient fulfillment times.

If you need to cancel an order or change details such as a product, size, color, or shipping information, please contact us as soon as possible after checkout.

We will make a reasonable effort to assist with the request. However, cancellation or modification cannot be guaranteed after an order has entered fulfillment or has been transferred to a shipping carrier.

If an order can no longer be canceled and the merchandise is eligible for return, you may request a return after delivery in accordance with this policy.